This module is designed to give the new employee an overview of the philosophy of patient care. The discussion provides an introduction to customer service, communication skills, teamwork, and medical/social ethics required to deliver quality patient care.

Upon completion of this course, the student will:

• Understand the importance of providing outstanding patient care
• Learn tips for improved communication and patient care coordination with the surgeon's staff
• Know how to communicate to make patients feel comfortable
• Handle the occasional unhappy patient
• Understand how to provide ethical patient care

Certificates Available: Certificate of Completion

Maureen Waddle- BSM Consulting

This module will take approximately 30 minutes to complete and consists of 10 pages.

After you have completed reviewing the materials in this course, you will be ready to take the test. When you complete the test, press the submit button. Your test will be instantly graded and your score will be displayed.

Once you have completed the test, you will be required to complete a short evaluation form.