Start Course General Business - Management and Professional Development

ASC 01 06-101 - Peer-to-Peer Relations for Administrators

 


This course will provide surgery center administrators, managers, and supervisors with a program to help train their employees in techniques for improving relations with their co-workers. The basics of analyzing interactions between employees are presented and applied to common conflicts within the office. At the conclusion of this course, the student will be able to download a PowerPoint file that will assist in training staff members in the concepts presented.

Section I

Overview

Section II

Conflict

Section III

The Parent, Child and Adult States of Mind

Section IV

Transactions

Section V

Analyzing Transactions

Section VI

Strokes

Section VII

Life Positions

Section VIII

Key Ideas

 

Upon completion of this course, the student will be able to use the PowerPoint presentation file to train practice employees in how to improve their relations with other staff members by staying in the proper State of Mind, and by achieving the most productive Life Position.

 

Certificates available: COE

Credits: 2

 

Derek Preece - BSM Consulting

 

 

This module will take approximately 2 hours to complete and consists of 24 pages.

 

 

After you have completed reviewing the materials in this course, you will be ready to take the test. When you complete the test, press the submit button. Your test will be instantly graded and your score will be displayed.

Once you have completed the test, you will be required to complete a short evaluation form.